pktk10's
Privacy Policy

Introduction and Scope

pktk10 (hereinafter referred to as "we", "our", or "the platform") is an online betting and casino service provider in Bangladesh. Properly storing and managing your personal information while you use our website https://pktk10.cam and related services is our highest priority.

This privacy policy ("Policy") applies to all services, products, features, and content of pktk10. It applies whenever you visit our website, register an account, make a deposit or withdrawal, play games, or contact our support team.

We believe transparency is the best practice. Through this policy, we want to clearly inform you what types of information are collected, why they are collected, how they are used, and what rights you have over your information.

Information We Collect

pktk10 collects and processes the following categories of information:

2.1 Registration and Identity Information

Information you provide when creating an account includes: full name, date of birth, national identity card number or details of other identity documents, address, email address, and mobile number. This information is essential for identity verification (KYC), age confirmation, and account security.

2.2 Financial and Transaction Information

Transaction details sent via bKash, Nagad, Rocket, or Upay services during deposits and withdrawals are stored with us. This includes payment account numbers (partially masked), transaction amounts, dates and times, and transaction reference numbers.

2.3 Technical and Usage Information

When you access our platform, certain technical information is automatically collected. This includes: IP address, browser type and version, operating system, device type, pages you visited, time spent on pages, and click history.

2.4 Gaming Activity Information

We store your gaming history, which includes details of games played, bet amounts, win and loss records, and bonus usage history. This information is used to ensure responsible gaming and to resolve financial disputes.

2.5 Communication Information

Information provided when contacting our support team via live chat or email, along with records of those conversations, is stored.

Purpose of Data Collection

The information you provide is used for the following purposes:

Data Sharing and Disclosure

pktk10 never sells your personal information to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Transaction-related information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
• Game Software Providers: Information may be shared with Pragmatic Play, Spribe, JILI, PG Soft, and other providers as technically required to deliver gaming services.
• Technology Service Providers: Hosting, cybersecurity, and data analytics service providers are given limited access only to the information necessary for their work.
• Legal Obligations: Information may be disclosed based on valid legal orders or judicial directives from competent authorities.
• Fraud Investigations: Relevant authorities may be notified in cases of anti-money laundering (AML) investigations and serious fraud.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as local storage and session storage). These technologies help improve your browsing experience and ensure the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: For maintaining login state, ensuring security, and core site functionality.
• Functional Cookies: For remembering your language preferences, game settings, and other personalized preferences.
• Analytical Cookies: To understand which parts of the site are used most — this information is collected anonymously.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some core features of the site to not work properly.

Data Security Measures

pktk10 uses industry-standard technologies and practices to protect your information. The main components of our security measures are:

• SSL Encryption: All data exchanged between our site and your device is encrypted using TLS/SSL technology.
• Database Encryption: Advanced encryption algorithms are used when storing sensitive information.
• Access Controls: Staff access to data is restricted — employees are given access only to the minimum information necessary for their role.
• Regular Security Audits: Regular security assessments are conducted by third-party experts.
• Two-Factor Authentication: A two-factor authentication (2FA) option is available to protect your account.
• Secure Payment Gateway: PCI-DSS compliant payment channels are used for financial transactions.

Data Retention Period

pktk10 retains your information only for as long as it is necessary or legally required. Retention periods depend on the type of information and its purpose:

• Account Information: Retained for a minimum of 5 years from the date the account is closed, in compliance with financial laws.
• Transaction Records: A minimum of 5 years in accordance with anti-money laundering regulations.
• Gaming Logs: A minimum of 3 years for dispute resolution.
• Support Communications: 2 years from the date of last contact.
• Marketing Information: Deleted immediately upon withdrawal of your consent.

Your Rights

You have the following rights over your personal information. To exercise these rights, please contact our support team:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide a summary of your information.
• Right to Rectification: If any incorrect information exists in your account, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, however some information may not be possible to delete due to legal obligations.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Data Portability: Where applicable, you have the right to receive your information in a structured format.
• Withdrawal of Consent: You may withdraw consent from any consent-based processing at any time.

Protection of Minors

pktk10 is an adults-only service — for those aged 21 or above only. We do not knowingly collect or process any information from minors.

Age is verified at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you have information about an account belonging to a minor, please contact us.

International Data Transfers

Some of our technology partners and software providers may be located outside Bangladesh. For data exchanges with them, we ensure:

• Only the minimum information necessary for service delivery is shared.
• The receiving party is contractually bound to comply with appropriate data protection standards.
• Encryption and secure channels are used during transfer.

Policy Changes

pktk10 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notification on the platform.

After each change, the "Last Updated" date at the top of the policy will be updated. We recommend that you review this policy regularly.

If you continue to use the platform after a revised policy is published, you will be considered to have accepted those changes.